Frequently Asked Questions

Once you have contacted us, we will make an appointment with you to come assess and view the property with you, collect all relevant details from you and take detailed photos of everything so that we can give you an accurate quotation. We prefer direct contact so that we do not miss small details and anything important.

To ensure you receive the most accurate price, we provide quotes after reviewing the specific details of your move.

To secure your booking, a 50% deposit is required upon acceptance of the quote. The remaining balance is payable 48 hours prior to your moving date.

Every move is unique. The timeframe depends on the size of the property, the volume of items, and the distance between the two locations.

We have qualified individuals on every team to assist with dismantling and reassembling items. While this is a careful process that factors into the total time, it ensures your large furniture is transported safely.

Not necessarily. You are welcome to leave the keys for both properties with our team leader. They will simply contact you shortly before the move is completed.

Absolutely. If you are not moving into your new property immediately, we can provide secure storage for your items.

Yes, we have a qualified team dedicated to assisting with overseas relocations.

You have full flexibility. We offer a complete "A to Z" service where our team handles all packing for you. However, if you prefer to pack your own belongings, or perhaps just specific personal and fragile items, we are happy to accommodate that. We will simply customize the contract to suit your needs.

We treat fragile items with immense care and consideration. We identify unique or delicate items and ensure they are packed using methods specifically required for their protection.

We take special care to minimize any risk during the move. However, should any damage occur, we conduct a proper assessment and take the necessary actions to resolve the matter promptly and fairly.